If you make a payment, it should arrive at the intended recipient and in the right bank account. For the recipient, in turn, it is important that payments can be traced to customers to ensure that no unnecessary reminders are sent out. A payment slip (a bank form for the transfer of money to the recipient's account) ensures compliance with these requirements.
Customers have to pay for goods and services offered by companies. If this is not done directly in cash on site or the company does not have an authorisation to debit, the customer usually receives an invoice with which a payment slip ("Überweisungsformular") is enclosed. For example, this applies if you buy products online or order goods from a catalogue. These payment slips are usually non-specific transfer forms without the name of the remitting bank. The customer can then choose whether to use the payment slip as a transfer form or to make an online transfer. The customer does not need to have a bank account for a cash payment to the company's account using a payment slip. However, please remember that most banks charge high fees for cash payments with payment slips. Therefore, it is recommended that you use the payment slip for a transfer from your own account to the recipient's account or transfer the amount online.
As a rule, companies enclose automatically pre-filled payment slips with their invoices. These filled-in forms indicate the recipient, invoice amount and payment reference. If this is not the case, you should take an empty payment slip and fill it in accordingly as follows: Enter your bank's name and location in the top left corner. To the right of this, you can enter your bank's sort code (BIC). If you do not know it, you can find this information in your bank statements or on your bank card. Below this information, you enter the respective recipient's banking details. This is the recipient, i.e. the company to whom you owe money at the moment. To the left under it, you should enter the recipient's account number. To the right, you can enter the recipient's bank sort code. In the third line, you enter name of the recipient's bank. The amount to be paid is entered in the field next to it. Please remember to place a comma between the amount in euros and cents. Simply cross out the fields you do not need. Then, enter the payment reference below. This should denote the reason for the payment and be as clear as possible. To this end, enter your customer number, the invoice number or any other reference number you can find in the invoice. Finally, you have to enter the name of the account holder, i.e. your first and last name, as well as your own account number (IBAN). At the bottom, confirm by signing and dating the form.
Some payment slips include machine-readable parts. These are intended for the so-called ETF, electronic funds transfer. This payment slip includes a code number consisting of twelve figures rather than a reason for payment. The ETC transaction enables companies to automatically compare incoming payments with outstanding claims. The information is uploaded directly into account systems. Payment slips in the ETF transaction include an express reference to the fact that the payment slip is processed by computer and that additional information may not be added or changes may not be made. This should be taken seriously. If you manually change the payment reference, the ETF payment slip is no longer recognised as such and the transfer is made as a normal transfer which has to be processed specifically. This can lead to delays in payment transactions.
If you have received a letter from Paigo GmbH, the Arvato Financial Solutions collection company, there is probably an outstanding payment and your creditor has commissioned us to collect the payment. If you wish to settle the debt now, you should definitely make the payment to us rather than your original business partner. This is the only way you settle your collection case quickly. You can request a prepared payment slip using customer service. Afterwards, you enter the required data and receive a payment slip via e-mail which you can submit to your bank to transfer the funds. This ensures secure payment execution.