If you have problems logging in using your name, this can be due to various reasons:
- Incorrect spelling - Please check whether your spelling corresponds to the version in our letter.
- Recent name change, e.g. upon marriage - Here, processing can take several days until we have checked and updated the changes. In this case, please use your previous name.
- If the matter concerns a company - Please, enter the full company name, including the legal form, as in our letter.
Authentification using your name is needed for the following functions:
- Carrying out special payments
- Concluding an agreement on payment by instalment
- Requesting a deferment
- Submitting your own payment proposal
- Sending a message